If you need help with TraitMatch AI, we're here to assist.
What we can help with
- Access issues
- Payment questions
- Report delivery problems
- Refund requests
- General product support
Response time
We aim to respond within 1–2 business days.
What to include
To help us resolve your issue faster, please include:
- The email address used at checkout
- Your order number, if available
- A short description of the issue
Legal & policy questions
For legal or policy-related questions, please use support@traitmatch.ai.