TraitMatch AI ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you use our website and services.
1. Information We Collect
- Personal information you provide, such as your name and email address
- Answers and inputs you submit during the assessment
- Payment-related information processed through third-party payment providers
- Technical information such as browser type, device data, IP address, and usage activity on our site
2. How We Use Your Information
- To provide your Snapshot and Premium report
- To process payments
- To improve our product and user experience
- To communicate with you about your purchase, account, or support requests
- To send marketing emails (you can unsubscribe at any time using the link in any email)
- To protect the security and integrity of our services
3. Payment Processing
Payments are handled by third-party payment processors. We do not store your full payment card details on our servers.
4. How We Share Information
We do not sell your personal information. We may share information with trusted service providers only when necessary to operate our website, process payments, deliver reports, provide customer support, or maintain security. These providers are contractually required to protect your data.
5. Data Storage and Security
We use reasonable technical and organizational measures to protect your information. However, no online system can guarantee absolute security.
6. Your Assessment Data
Your responses and generated reports may be stored to deliver your results, improve service quality, and support your access to purchased content.
7. Cookies and Analytics
We may use cookies, analytics tools, and similar technologies to understand site usage, improve performance, and support marketing activities. You can control cookies through your browser settings.
8. Your Privacy Rights
You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable law.
California Residents (CCPA/CPRA): If you are a California resident, you have the right to know what personal information we collect, request deletion, request correction, and opt out of the "sale" or "sharing" of your personal information. We do not sell your personal information. To exercise your rights, email us at support@traitmatch.ai.
EU/UK Residents (GDPR): If you are located in the EU or UK, you have rights including access, rectification, erasure, restriction of processing, data portability, and the right to object. Our legal bases for processing include performance of a contract, legitimate interests, consent, and legal obligations.
Brazilian Residents (LGPD): If you are located in Brazil, under the Lei Geral de Proteção de Dados (Law No. 13.709/2018) you have the right to confirmation of processing, access, correction, anonymization, blocking or deletion of unnecessary data, data portability, information about sharing, the right to revoke consent, and the right to object to processing. To exercise these rights, contact us at support@traitmatch.ai.
9. Third-Party Services
Our website may rely on third-party platforms and tools. Their services may be governed by their own privacy policies.
10. Children
Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.
12. Contact
If you have questions about this Privacy Policy, contact us at support@traitmatch.ai.